Digitizing Request and Performance
Reduce paper trail - record request and performance activity on map view
Design impact
Lead end-to-end design for complex, ambiguous feature
Facilitate alignment across teams through cross-functional brainstorms, design presentations, and iterations
User interviews with 4 county offices led to clarification on overall work process
Background
For USDA FSA, non-emergency and emergency haying and grazing activity is currently submitted and recorded through a paper trail by producers and county staff. National staff are unaware of activity.
Making sense from current process
These paper forms (Exhibit 47, Exhibit 48, Exhibit 49, Exhibit 52, CRP-117, CRP-118 ) are often put into folders after approval and certification. At a county and federal level, this makes it hard to understand what has actually been requested and performed at a wider scale.
Filling out the forms for producers can be a cumbersome experience, as access to forms and directions are not clear.
Initial goals
Enable producer to request activity without going to the office
Capture request and certification (performance) information, especially location on map. Aggregate at national level
Assumptions
Producers would understand where they could perform activity
Approving request would be done quickly by staff
Validation and testing
User interviews with 4 county offices and state/fed staff
Option 1: Staff and producer fills out together and staff approves
Con: Couldn’t save the producer a trip to the office
Option 2: Producer can start the request on their own and wait for staff to review and request
Con: Staff may need additional information from producer
Key findings through interviews
Producers would need to come into office due to complexity of eligibility on land
Potential approval waiting period
Needed specific field drawing from county office staff
Updated user flow
Prototype & Delivery
